Your data security is non-negotiable. OtoLab is built from the ground up with security-first architecture, rigorous compliance standards, and transparent data practices that enterprise clients demand.
We maintain the highest standards of security and regulatory compliance across every product and service.
All data in transit between your browser and our platform is protected by industry-standard SSL/TLS encryption — no plain-text communication, ever.
Our platform is fronted by Cloudflare's enterprise network, providing DDoS mitigation, WAF protection, and global CDN performance — independently evaluated and trusted by millions of businesses worldwide.
Two-factor authentication is enforced across all administrative and user-facing access points, significantly reducing the risk of unauthorised account access.
We process EU personal data lawfully, transparently, and with purpose limitation. Users hold the right to access, correct, and erase their data at any time.
Our platform is hosted on Microsoft Azure — an enterprise-grade cloud platform trusted by the world's largest organisations, with rigorous availability, security, and reliability standards.
DDoS & Bot Protection
Cloudflare WAF blocks malicious traffic before it reaches our servers
Encrypted at Rest
Azure encrypts all stored data by default using AES-256
High Availability
Azure's globally redundant infrastructure ensures resilient uptime
Privacy by Design
Data minimisation and user rights built into every feature we ship
We take a measurable approach to protecting your data.
Every byte of data processed by OtoLab is protected by multiple layers of security. Our infrastructure runs on enterprise-grade cloud providers with automatic failover, geographic redundancy, and continuous monitoring.
Data is encrypted at rest using AES-256 and in transit using TLS 1.3. We maintain strict network segmentation, and all access is logged and auditable.
OtoLab implements role-based access control (RBAC) with granular permissions at every level. Multi-factor authentication is enforced for all accounts, and we support enterprise SSO through SAML 2.0 and OAuth.
Every action is logged in an immutable audit trail. You always know who accessed what, when, and why.
Answers to common questions about how we protect your data.
All data is stored on enterprise-grade, independently audited infrastructure hosted on Microsoft Azure. By default, data is stored in the region closest to your deployment. Enterprise clients can specify exact geographic regions for data residency to meet regulatory requirements.
When you delete data or close your account, all associated data is permanently purged from our systems within 30 days. We provide a data export tool so you can download all your data before deletion. Backup copies are purged within 90 days.
No. We never use customer data to train, improve, or develop our AI models. Your data is used solely to provide the services you subscribed to. This is a contractual commitment, not just a policy.
We maintain a formal incident response plan with a dedicated security team available 24/7. In the event of a security incident, affected customers are notified within 72 hours with full details of the incident, impact, and remediation steps taken.
Yes. We provide Business Associate Agreements (BAA) for all healthcare clients. Our platform is architected to support HIPAA-compliant workflows including encrypted PHI handling, access controls, and audit logging.
We perform quarterly penetration tests and continuous vulnerability scanning across our infrastructure. We are actively building our security programme against industry-recognised controls. Details of our current audit posture are available to enterprise clients on request.
Our security team is available to answer your questions, provide audit reports, and discuss your specific compliance requirements.