Be the trusted advisor for our clients. Drive onboarding, adoption, and expansion, and make sure every client gets maximum value from OtoLab — and becomes a long-term advocate for us.
Responsibilities
- Own the client relationship from onboarding through renewal and expansion
- Guide new clients through setup and drive adoption of the features that matter to them
- Track account health proactively and step in before small issues become churn risks
- Identify expansion opportunities and partner with sales to close them
- Feed client feedback back into product so the roadmap reflects real client needs
Requirements
- Experience in customer success, account management, or a client-facing SaaS role
- Comfortable owning a book of accounts and being measured on retention/expansion
- Strong relationship-building skills — clients should want you on their calls
- Organized and proactive; you catch risk before it shows up in a churn report
- Genuine interest in understanding how clients actually use the product
What We Offer
- Remote-first, flexible working hours
- Competitive compensation and equity
- Direct, ongoing relationships with the clients whose success you own
- A small, senior team where your work ships fast, not stuck in committee